At TestCoach, we are committed to ensuring your satisfaction with our services. If you are not entirely happy with your purchase, we’re here to help.

1. Eligibility for Refunds

• One-Time Purchases: Refunds for one-time purchases, such as individual test packages or courses, are available within 3 days of purchase.

2. Non-Refundable Items

• Downloaded Content: Any content that has been downloaded or accessed is non-refundable.
• Promotional Offers: Purchases made during promotional offers or with discount codes are not eligible for refunds.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our support team at info@schandpublishing.com with your order details and the reason for your refund request.
2. Review Process: Our team will review your request and respond within 5 business days.
3. Approval and Processing: If approved, the refund will be processed to your original payment method within 10 business days.

4. Changes to the Refund Policy

TestCoach reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@schandpublishing.com